Safe Sprouts Workshops

Safe Sprouts is committed to delivering the highest quality education, and we ensure we adhere to the highest ethical standards at all times. The terms and conditions detailed below are designed to ensure we provide all our prospective customers with accurate information. This demonstrates our commitment to delivering full transparency across all operations.

The Safe Sprouts workshops are non-accredited. Currently there are no accredited courses in Australia for specific Baby & Child First Aid for parents and caregivers. Safe Sprouts workshops will only be run by Registered Paramedics with the Australian Health and Practitioners Regulation Agency.

Workshops

The workshops offered by Safe Sprouts are designed to provide participants with paediatric first aid knowledge and skills. Training does NOT constitute a medical qualification. Safe Sprouts accepts no responsibility for the subsequent actions of any individuals who complete this course of study. First aid training involves moderate physical activity, including demonstrating CPR on the floor. Safe Sprouts does not accept any responsibility for any harm suffered as a result of participating in the training provided.

Course Cancellation

Safe Sprouts reserves the right to cancel or arrange an alternative date for a course. Under these circumstances, Safe Sprouts will endeavour to provide notice of the cancellation to participants and will arrange an alternative session for participants to attend.

Payment

For Safe Sprouts public courses, we require the full payment before training. For private courses, we require a full payment upfront (charging for a minimum of 10 participants); however, organisers will be able to add additional participants up to the training date and will be provided with an invoice to do so.

Cancellations, Refund Policy, Transfers to Alternate Courses

Notifications of cancellations or requests for a course transfer must be made to Safe Sprouts prior to your anticipated course date. We understand that the unexpected can happen, and we will do our best to find an alternative course date for you to attend! However, any cancellations within 14 days of your booking will unfortunately result in forfeiting the entire fee. This is because we will have turned away other bookings at the time that your booking was for. We encourage you to contact us as early as possible to see if we can assist with rebooking or transferring your booking to another person.

We reserve the right to cancel any order or booking for any reason in our absolute discretion without any liability to you. Where we do so, we will refund any amounts paid by you for the affected booking or product(s).

We will not be liable for any delay or failure to perform our obligations if such delay is due to any circumstances beyond our reasonable control.

If your course is cancelled due to current government restrictions you will be rescheduled into a future face to face workshop, no refunds will be provided. 

 Preventing The Spread Of COVID-19

The safety and well-being of those attending our classes is always our priority. We are actively monitoring the coronavirus situation and taking steps to help keep the community safe.

We have taken appropriate safety measures to ensure our participants are safe and reassured during training.

Good hygiene can prevent infection, which is why we are doing the following to adhere to this changing situation.

All parents and caregivers will be briefed on infection control as part of the session, including:

• Hand hygiene
• Cough etiquette
• Social distancing 



We will also be ensuring that:

• Manikin face skins will be removed and disinfected after each training course. 
• Participants will wipe manikins down with disinfectant wipes before and after use. 
• Manikins have disposable airways and these will be disposed of and replaced after each workshop.

Privacy Policy

Safe Sprouts is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone and facsimile numbers. This Personal Information is obtained in many ways including by telephone, by email, via our website, from your purchases and bookings, from your website, from media and publications, from other publicly available sources or from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Safe Sprouts will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.